SIPOC (Suppliers, Inputs, Processes, Outputs and Customers) is a change management tool which has been around since the late 1980s. Often presented at the outset of process improvement efforts it is used: To give people who are unfamiliar with a process a high-level overview To reacquaint people whose familiarity with a process has faded or […]
Imagine that the only utensil you had ever used was a pair of chopsticks and someone served you soup. How long would you try to eat your soup using chopsticks before realising that they are perhaps not the ideal tool for the job? Sure, you could drink straight from the bowl; being careful not to […]
Are you frustrated at the speed of decision making in your organisation? Do you seem to go around and around and never get to the point of being able to say yes, or no? Decision paralysis costs money There’s a missed opportunity cost which is often hard to quantify. Is the way that you are […]
We’ve all been in meetings with our decision makers, trying to get agreement that the change we want to implement is necessary, only to find some level of resistance? That resistance slows things down, generates re-work, creates frustration and generally leaves everyone involved wondering what just happened, especially given the effort required to get to […]
ContinuousNext was the focus of the opening Plenary session at Gartner Symposium on the Gold Coast, Queensland, Australia. As you’d expect from an organisation with the reputation of Gartner, they didn’t fail to create an environment of learning and possibilities. More than 2,500 CIOs from across Asia Pacific were in attendance along with almost 50 […]
Over 2,000 years ago the great Roman playwright Plautus said “You must spend money to make money” Is this true? Is the only way to make it in this world to have money to start with? Of course it’s not always the case but what you do need are strategies, people and tools that […]
Have you ever worked out how much it costs for you to develop the business case for change in your organisation? I have, and it’s not pretty! The thing is, I believe that the workflow used to generate the case for change today is broken; It takes too long, Inapproriate tools are used, Prioritisation is […]
For as long as I can remember, a conversation has been going on about the cost of frustrated employees to a business. There are a few terms that are used; dis-engaged, absenteeism, presenteeism – but it amounts to the same thing – frustration has a real cost, and you may be surprised just how high […]
As IT Professionals, we often remind ourselves that “It should be all about the Information, not the Technology”. Which is ironic, given that we’re inevitably ‘IT professionals‘ rather than ‘Information Professionals’. But how do ‘Information Professionals’ cope with the challenges of Information Intangibility? The (in)Tangibility of Technology As an excuse, it’s been really challenging to maintain […]
In Part 1 we talked about the role Information Flow Modelling (IFM) has to play in a business which is having to respond to the new pressures presented by the digital economy. We also put some definition around the term so that we can understand the value this new visualisation provides. We then looked at […]