SIPOC (Suppliers, Inputs, Processes, Outputs and Customers) is a change management tool which has been around since the late 1980s. Often presented at the outset of process improvement efforts it is used: To give people who are unfamiliar with a process a high-level overview To reacquaint people whose familiarity with a process has faded or […]
Any change or business transformation is based on a cascade of decisions from the most strategic level all the way down to the ultra-tactical “what am I working on today”. When there’s a decision disconnect between strategic vision and tactical activity, it’s little wonder change falters. The more strategic the change aspiration, the more the […]
Kaizen – Good Change Kaizen means ‘Good Change’ in Japanese (Kai = Change; Zen = Good) and has come to mean the practice of continuous improvement within an organisation. Kaizen originated in Japan post second-World War and came to international attention through its application in Japanese car manufacturing in the 1980s and has subsequently been […]