Author: Neil Calvert

Co-founder & CEO

Bringing ORDER to client engagement – part 3

​In my previous posts, I explained some of the key beliefs of the ORDER Methodology and provided some detail about the first step; the Opportunity qualification. The steps in that methodology is shown by this diagram: In this post, I’m going to focus on the second step: the qualification of resources. There is no getting […]

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How DO you keep your clients happy??

In my experience, maintaining happy customers is quite a difficult thing to achieve, unless you have a plan in your mind, or your organisation has a methodology or ethos that it follows when engaging with customers which you can use as a set of guidelines. Random simply doesn’t work.

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