Case Study – Vector AMS

Vector AMS, is an advanced metering organisation in New Zealand. The team at Vector is using LINQ to map all information flows supporting their critical business outcomes.

The organisation logo for Vector Advanced Metering Services

Bill Miller
Gas and C&I Operations Manager, Vector AMS

Frazer Weir
Business Analyst Team Leader, Vector AMS

“In the past, problem solving involved a couple of stints in workshop phase, a trail of stickies, then a Business Analyst spending 6+ hours on Visio. Now, we map our flow of information on LINQ, where we can visualise our current state.

Using LINQ, we mapped, rationalised and collapsed a trail of processes down from 80 steps to just 20. This saved us time and money, it streamlined our training, added efficiencies to our service offering, and improved customer service.

The platform is easy to use, and the more information we put in, the richer the impact assessment. We now know WHY we are doing what we’re doing, and how each action aligns with our business objectives.”

Benefits of Using LINQ in Utilities


Eliminating operational waste

The ability to finally see your current state allows you to eliminate waste. By condensing processes and steps, you’ll save time and money, and enhance your customer service offering.

Lowering business costs

When cost and value are connected, your areas of spend will be justified as logical investments. Engaging with LINQ highlights opportunities for automation and simplification.

Improved prioritisation

Recognise the order in which to approach businesses challenges, and ensure each process serves your overall business objectives.

Aligning people with outcomes

Build your own culture of collaboration. Share your clear, evidence-based objectives across the business so everyone is on the same page and speaking a common language.

Valuing information

LINQ acts as a preventative tool by clearly mapping your information. Investment risk is removed, as your decision-making is based on robust facts. Oversights can be avoided, and outcomes predicted accurately.

Asset Ownership

LINQ gives you assurance that your intellectual property will be retained after staff move on. It also records changes to processes – so you can look back and monitor your ongoing improvements.

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