Our Customers

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    AIRLINES

    Identifying Bottlenecks

    An major airline wanted to know if they could deliver a better experience to their contracted workforce and reduce the costs associated with recruitment and on-boarding caused by contractor churn.

    By using LINQ to map Information Supply Chains they quickly identified information flow latency.  They are now able to show how, by reducing the time taken to authorise renewal contracts, they can lower the risk of contractors leaving and reduce the cost of replacement estimated in $100k’s annually.

    LINQ helped identify the bottlenecks, quantify the impact and provided the driver for change.

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    UTILITIES

    Identifying Value

    A utility company wanted to describe how the actions of their teams were directly contributing the strategic objectives of the organisation.

    By using LINQ to understand how information flows through their organisation, they were quickly able to identify and amplify high value activity and find and stop low value activity. During their Test Drive of LINQ they identified an extremely low value activity they could stop immediately, in doing so they saved $50k of people time.

    LINQ joined the dots between actions and business outcomes and in doing so gave insights leading to immediate cost savings.

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    SERVICES

    Reducing Costs

    A Waste Management company was striving to implement “management by exception”. Sign-off processes internally impacted significant amounts of senior staff time on a daily basis. Although it felt it was the correct approach to take, quantifying the cost in order to value the change was difficult.

    Using LINQ the Information Supply Chains were modelled to capture how sign-off forms were used against the value of the sign-off amounts. This showed that the cost of managing every single instance of a sign-off far exceeded the amounts being signed off. Management by Exception would save a 6 figure sum annually and also provided the mechanism for continuous and incremental change.

    LINQ provided the evidence to support the gut feel which allowed the business leaders to communicate the change to everyone involved, gaining immediate support and releasing time back into the organisation.

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    FINANCIAL MANAGEMENT

    Speeding Up Understanding

    An investment management firm mitigates the risks of regulatory non-compliance by mapping processes using legacy “boxes and arrow” modelling tools.  They were looking to reduce the time taken to capture information and increase its value by finding opportunities for re-use.

    When using LINQ to put information flow at the heart of their mapping process they found the speed of capture was 5 times faster than when using legacy tools.  They also discovered they were capturing information so universally understandable and relevant it could be reused multiple times across the organisation.

    LINQ reduced capture costs by 80% and increased the value of the captured information

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    IT SERVICES

    Creating a Common Understanding

    A global IT services provider aspires to be a truly data driven organisation.

    Using LINQ to document information flows they were able capture an individuals knowledge about the business and represent it in a way that was understandable to everyone.  Being able to describe how their business works today allows them to quantify the value of moving to an imagined future state.

    LINQ gave everyone a common language to congregate around and created a platform to make quantifiable investment decisions.

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    GOVERNMENT

    Improving Public Services

    Information sharing across Government Agencies has always been a difficult thing to manage. Catalogues of available information, typically exposed through Open Data initiatives are a good start, but they fail to connect the information flows necessary to ensure data and information is shared efficiently and appropriately.

    Using LINQ, a Government Education Sector has been able to collaborate to understand their information needs in order to provide the best possible service to their customers. Understanding who provides and who requires what information, how that information is shared today, how that process could be streamlined and what new services could be offered is driving efficiency and effectiveness across the sector.

    Providing a cross-government view by visualising the information catalogue and quantifying the value of information has enabled this sector to begin to transform how it operates in support of the public good.