We are a “global from birth” company that leverages technology to help clients in the UK, US, Malaysia, Australia and New Zealand. Our early adopters come from the utilities industry, technology services, healthcare, public sector, financial services and local government.
We’re currently onboarding clients in Wellington, Auckland, London, Sydney and Canberra and that’s just the start.
Ensuring that our customers are successful with LINQ and get value from our platform as quickly as possible is key to the philosophy behind LINQ. We’re delivering Experience as a Service in the Subscription Economy, so putting customers at the centre of our business is paramount.
We are looking for someone to help us ensure our customers rave about LINQ. This is a Customer Success role in its purest form.
THE ROLE…
Understand our customers pain points; enable a conversation which allows us to help them
Drive usage within our customer sites by supporting their LINQ journey
Build customer advocacy
There will be lots of travel
There are few boundaries
YOU…
We’re not going to tell you how to do this – you already know, and have a wealth of experience
You’re happy in a customer facing role
You can translate between technology and business
You’re in love with the problem of change and transformation, not the solution
You are able to join the dots and problem solve
THE COMPANY…
We are Lean and Agile – in both development and business model
We check the egos at the door…every day
We give feedback openly and accept feedback in the spirit it was given
We do what we say we’re going to do and we do it to the best of our ability
Everyone knows their responsibilities and understands that’s just half the job
We have awesome offices with the best views of the wonderful city of Wellington.
THE LOCATION…
You’ll be based in our Wellington office, on the 31st floor of Plimmer Towers overlooking Wellington Harbour.
THE PACKAGE…
We’ll offer you a competitive salary and if you stick with us, there will be the opportunity to earn equity through our Employee Share Option Scheme.